Black Gold Motel

I made a phone booking for a Executive Twin room 4 months earlier and double checked there would be 2 beds. My sister rang a couple of days later to check that the room was disability friendly. On arrival last week the room had only one bed and a pull out sofa bed. On complaining we were told the room had been swapped that morning. On asking why it had been changed both the initial person and the manager said "well I didn't do it" We asked them which of the two 64 yr olds should use the sofa bed, the disabled one or the one with bad knees. As our room had already been occupied we were given another room. This was room number 1 in a row of six. Three steps led up to the room with no railing. This meant that my sister who has great difficulty negotiating steps had to walk 6 rooms along to get to the ramp then walk the 6 rooms back to our room, all very difficult for someone who needs 2 walking sticks at times to get about. The rooms were clean and tidy but had a strange smell. There needs to be more hooks in the bathroom to hang things. The parking spaces for the rooms also need to be numbered as someone who was at the restaurant took our spot despite there being plenty of spaces away for the rooms and just as close to the restaurant. The breakfast at the Crib room was good and the coffee was really great.

Stayed in Black gold for one night. It was above average. Good: Friendly staff at reception Impressive Dinner and Breakfast at Crib Restaurant but a little bit pricy Room is some kinda newly furnished. Hot water was good in the bathroom. Bad: There are some deposits in the kettle which did bother me to use. Pillow was too low and soft. Around 8-10 Emergency response staff next doors were laughing and talking very loudly after 9pm which was disturbing.

I'm writing in regard to the response that the owner of Black Gold gave to my sister, Bronwyn Maurer after our recent stay. As there is no ability to respond to the owners I have had to write another review to address some untruths. Note that our original booking of an Executive twin room was booked on 23/9/23 for 2 night from 9/2/24 - booked 4.5 months in advance. Firstly, you say you don't have ability rooms with two beds. I thought that odd as many rooms have two beds or more and all of them are ability rooms (even those rooms that would be classified as disability could be used by able bodied people). When my sister originally booked and a couple of weeks after I called to ensure there was no shower over a bath as I have mobility issues and couldn't manage stepping into a bath to take a shower. On arrival my sister noticed that the room had 1 bed and a lounge. We went back to reception and we were told a few things. 1. They were totally booked out and 2. Our original room had been given to someone else (that same day) with no one calling us to confirm/check on our needs over the person standing in front of them. There was NO POINT in mentioning the difficulty with the 3 steps to anyone as we were told by the Manager it was the only room available. With so much parking on the property it is easy to not have people park in any spots allocated for people staying, by numbering the parking spots in front of each room (as this is where we were told to park) and having a seperate sign for Restaurant patrons (opposite rooms 1-6). Which is were we were told to park our second cat. In regard to the room smell on entry, it may have been the cleaning products but there was a definite odd smell when we walked in. It may have been closed up for a while. The cleaners were all lovely. When we spoke to the young girl and the manager on duty that day we told them we were not annoyed with them but we would like to know why the room was changed without confirming our needs knowing that we needed 2 beds and a room suitable for someone with mobility issues. The reason given by both of your staff was "I didn't change the booking" We have no intention of bashing someones business but it disturbs me that in your response, as owner, there was no apology for a staff member changing a room on us at the last minute. This could have all been avoided if you had worked with the information we gave you and responded differently/truthfully 👍